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ONLINE STORE POLICY

Customer Care

At B & B Creative Collective, we are committed to providing exceptional service and high-quality products. Our team is dedicated to ensuring customer satisfaction by addressing inquiries, concerns, and feedback in a timely and professional manner.

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  • Response Time: We aim to respond to all customer inquiries within 24-48 business hours.

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  • Order Processing & Shipping: Orders are typically processed within 3-5 business days. Custom orders may take longer, and estimated shipping times will be provided at checkout.

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  • Returns & Exchanges: We accept returns or exchanges within 14 days of receipt, provided the item is unused and in its original condition. Custom or digital products are non-refundable.

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  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will work to resolve the issue promptly.

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Privacy & Safety

We value your privacy and are committed to protecting your personal information

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  • Data Collection: We collect only the necessary personal information to process orders, provide customer support, and improve our services.

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  • Secure Transactions: Our store uses secure payment processing to ensure your financial information remains protected.

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  • Third-Party Sharing: We do not sell, trade, or share customer information with third parties, except as required for order fulfillment (e.g., shipping carriers).

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  • Cookies & Tracking: Our website may use cookies to enhance user experience and analyze traffic, but you can adjust your browser settings to opt out.

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  • Children’s Privacy: Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from minors.

Wholesale Inquiries

B & B Creative Collective welcomes partnerships with retailers and businesses interested in carrying our products.

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  • Minimum Order Requirements: Wholesale purchases require a minimum order quantity, which varies by product category.

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  • Pricing & Discounts: We offer tiered pricing based on volume. Contact us for our wholesale pricing sheet.

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  • Customization & Branding: Select products may be customized with your brand’s logo or design. Additional fees and lead times apply.

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  • Processing Time: Wholesale orders typically take 2-4 weeks to fulfill, depending on order size and customization requests.

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  • Application Process: Interested wholesalers should email banbcreativeco@gmail.com with their business name, resale certificate (if applicable), and product interest.

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. We appreciate your business and look forward to serving you!

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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